Returns, Refunds, Exchanges, Cancellations, and Delivery Issues

At Lathered Artisan, customer satisfaction and product safety are important to us. Many of our products are intended for contact with the skin or for consumption. To protect the health and safety of customers and staff, and to preserve product integrity, we cannot accept returns of products intended for skin contact or consumption once they have left our facility.

This policy applies to Lathered Artisan and all brands, products, collections, content, and services offered, sold, marketed, or made available through our website, including High Octane Homestead and 5 Elements Essentials, as well as any current or future brand offered through our website.

Please read this policy carefully before placing an order. This policy is incorporated into and forms part of our Terms of Service.

1. Requesting a Return, Refund, or Exchange

To request a return, refund, replacement, or exchange, contact us at contact@latheredartisan.com before sending any item back.

Please include your order number, the item or items involved, a description of the issue, and photos when applicable. We may request additional information or photographs to evaluate your request.

Do not return an item without prior written authorization from Lathered Artisan. Unauthorized returns may be refused, returned to the sender at the sender's expense, or disposed of when permitted by applicable law.

2. Return Eligibility

Return requests for eligible items must be submitted within 30 days after delivery.

Because of health, hygiene, and safety considerations, products intended for skin contact or consumption are final sale and are not eligible for return, exchange, or resale after they leave our facility. This includes, without limitation, teas, herbs, soaps, lotions, balms, scrubs, essential oils, perfumes, and similar products.

The following items are also non-returnable:

• Personalized, custom, or special-order items, including "Make it for me!" items;
• Gift cards;
• Items marked "Final Sale," "Last Chance," "Discontinued," or "Clearance";
• Items damaged, altered, used, opened, or tampered with after delivery; and
• Any item not returned in the condition in which it was received.

Eligible non-consumable, non-skin-contact items, such as candles and wax melts, may be considered for return if they are unused, unopened, in their original condition, and in their original packaging. Approval is required before returning an eligible item.

3. Return Shipping and Restocking Fees

Customers are responsible for return shipping costs unless Lathered Artisan sent the wrong item or confirms that the item was damaged or defective due to our error.

For authorized customer-preference returns of eligible items, original shipping charges are nonrefundable. A restocking fee of up to 50% of the item purchase price may be deducted from a refund if an item is returned used, opened, damaged, materially different from the item originally shipped, missing components or packaging, or otherwise not in new, unopened, resalable condition. The amount of any restocking fee will reflect the condition of the item upon return and the resulting loss in value, handling, inspection, repackaging, disposal, or replacement costs.

No restocking fee will be charged for an approved return resulting from our error, including an incorrect, damaged, or defective item.

We recommend that you use a trackable and insured shipping service and retain proof of shipment. You are responsible for items until they are received by us.

4. Refunds

After we receive an authorized return, we will inspect it to determine whether it meets the requirements of this policy. Inspection and processing may take up to 10 business days after receipt.

If approved, refunds will be issued to the original payment method unless we agree in writing to provide store credit instead. Depending on your payment provider, it may take up to 5 additional business days for a refund to appear in your account.

An item that performs as intended and matches its product description is not eligible for a refund or replacement solely because of scent preference, personal preference, expected results, or a subjective dissatisfaction with the product.

A product is not defective solely because its fragrance, color, texture, appearance, or performance differs from a customer's personal preference, provided it substantially conforms to the applicable product description.

Nothing in this policy limits rights that cannot be waived under applicable law.

5. Exchanges and Replacements

The same eligibility requirements apply to exchanges. Exchanges are available only for the same item, quantity, style, or scent, subject to availability.

Once we receive and inspect an authorized return, we will process an approved exchange within 10 business days. Special-order or "Make it for me!" replacement items may take up to 30 days to ship.

In limited circumstances, we may ship an exchange item before receiving the original item. If the original item is not returned as required, differs materially from the authorized return, or otherwise does not meet this policy, you authorize us to charge the payment method used for the original order for the exchange item.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged in transit, notify us within 48 hours after delivery. Email contact@latheredartisan.com with your order number and clear photographs of the shipping label, shipping box, packaging, item, and damage. Retain all packaging until we complete our review, as it may be needed for a carrier claim.

If you received an incorrect item or believe an item is defective, notify us within 30 days after delivery. Include your order number, item name, a description of the issue, and photographs when possible.

If we confirm that we sent the wrong item or that an item was damaged or defective due to our error, we may provide a replacement, refund, or other appropriate resolution. We will provide return instructions when a return is required, and we will not charge return shipping or a restocking fee for an approved claim caused by our error.

7. Cancellations and Order Changes

Orders may be canceled or changed only before they are marked as shipped. Because orders may ship as soon as 15 minutes after placement, contact us immediately at contact@latheredartisan.com or reply to your order-confirmation email if you need to request a cancellation or change. Use a clear subject line, such as "Order Change Request" or "Cancel Order Request."

We cannot guarantee that a cancellation or change request will be received or processed before shipment. Once an order has shipped, this policy applies.

8. Order Processing, Shipping, and Delivery Issues

We make reasonable efforts to process and ship orders within the timeframe displayed on the website or communicated at checkout. Processing and delivery estimates are not guarantees and may be affected by order volume, product availability, custom or made-to-order items, carrier delays, weather, holidays, or events outside our reasonable control.

If we cannot ship your order within the timeframe promised at checkout, we will notify you as required by applicable law and provide available options, which may include consenting to a delay or canceling the unshipped portion of your order for a prompt refund.

If an order is delayed or has not arrived, contact us within 7 business days after the expected delivery date so we can review the shipment status and, when appropriate, assist with a carrier inquiry.

If tracking shows that a package was delivered but you cannot locate it, check with household members, neighbors, building management, and your local post office or carrier. Contact us promptly so we can review available options. We may assist with available carrier inquiries or claims, but replacement or refund decisions will be made based on the circumstances, carrier information, order history, and applicable law.

You are responsible for providing a complete and accurate delivery address before an order ships. If an order is returned to us because of an incorrect or incomplete address provided by you, we may reship the order after you pay any additional shipping costs. We cannot change an address after an order has shipped. Carrier services, including USPS Package Intercept, may be available subject to the carrier's terms and fees.

If a package is refused, unclaimed, or returned to us for reasons other than our error, any refund will be issued only after the package is returned to and inspected by us. Original shipping charges, return-to-sender charges, and any reshipment charges may be deducted from the refund to the extent permitted by applicable law.

9. Respectful Communication

We expect communications with our team to remain respectful and professional. We may limit or discontinue nonessential communications or service to customers who engage in threatening, abusive, harassing, discriminatory, or demeaning conduct.

This section does not limit any rights or obligations that cannot be limited under applicable law, including our obligation to process a valid claim, refund, return, or other matter required by this policy or applicable law.

10. Contact Us

For questions or assistance regarding this policy, contact us at:

Lathered Artisan
contact@latheredartisan.com
499 NM 333 Unit 1782
Tijeras, NM 87059

Thank you for supporting Lathered Artisan.