Shipping Policy

At Lathered Artisan, we strive to provide a smooth, reliable, and enjoyable shopping experience. Please review this Shipping Policy before placing an order so you understand our processing, made-to-order, shipping, and delivery timelines.

This Shipping Policy applies to Lathered Artisan and all brands, products, collections, content, and services offered, sold, marketed, or made available through our website, including High Octane Homestead and 5 Elements Essentials, as well as any current or future brand offered through our website.

This Shipping Policy is incorporated into and forms part of our Terms of Service.

1. Order Processing

Most in-stock items are processed and shipped within 3 business days after an order is placed. Business days are Monday through Friday, excluding federal holidays.

Orders may require additional processing time during peak seasons, sales, promotions, holidays, severe weather, inventory delays, or other events outside our reasonable control.

Order-processing time is separate from carrier transit time. Selecting an expedited shipping method may reduce the carrier's delivery time after shipment, but it does not reduce the time needed to process, prepare, make, cure, or package an order.

2. "Make It for Me!" Made-to-Order Items

Items identified as "Make it for me!" are made to order and require additional production time before shipment. Depending on the item selected, made-to-order items may take up to 30 days to ship.

The applicable estimated shipment timeframe will be displayed on the product page, at checkout, or otherwise communicated to you before your order is placed. If an order includes both in-stock and made-to-order items, we may ship the order together once all items are ready, unless we agree otherwise in writing.

Expedited shipping applies only after a made-to-order item has been completed and shipped. It does not shorten the made-to-order production timeframe.

3. Shipping Methods

Available shipping methods and rates are displayed at checkout. Availability may vary based on the destination, the items ordered, order weight, carrier availability, and other factors.

Free Standard Shipping, when offered, is available only for qualifying orders and is subject to any terms stated at checkout or in a promotion. Standard shipping delivery estimates are generally 3 to 10 business days after shipment, depending on the carrier and destination.

Expedited shipping options, including 2-Day Shipping when available, apply after order processing or made-to-order production is complete. Expedited shipping does not guarantee delivery on a particular date unless expressly stated by the selected carrier service.

We currently ship only to addresses within the United States and eligible United States territories. We do not currently offer international shipping because of tariff, customs, and operational restrictions. We may change shipping destinations in the future.

4. Shipping Confirmation and Tracking

When your order ships, you will receive a shipping-confirmation email with tracking information, when available.

Please allow at least 24 business hours after shipment for carrier tracking information to begin updating. Carrier tracking and delivery estimates are provided by the carrier and may change after shipment.

5. Delivery Estimates

Delivery times depend on the shipping method selected, order-processing time, made-to-order production time, carrier operations, and the delivery destination.

All processing, production, shipment, and delivery timeframes are estimates and are not guarantees. Unexpected circumstances, including weather, carrier delays, holiday volume, service interruptions, supply delays, customs or territorial processing, and events outside our reasonable control, may affect delivery timing.

If we cannot ship your order within the timeframe promised at checkout, we will notify you as required by applicable law and provide available options, which may include consenting to a delay or canceling the unshipped portion of your order for a prompt refund.

6. Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your address before submitting your order.

Contact us immediately at contact@latheredartisan.com if you need to request an address correction. We cannot guarantee that a change can be made after an order is placed, and we cannot change an address after an order has shipped.

Lathered Artisan is not responsible for delays, losses, additional shipping costs, or delivery issues resulting from an incorrect, incomplete, or undeliverable address provided by the customer.

If an order is returned to us because of an incorrect or incomplete address provided by you, we may reship the order after you pay any additional shipping and handling costs. Carrier services, including USPS Package Intercept, may be available subject to the carrier's terms and fees.

7. Delayed, Lost, or Delivered Packages

Carrier delivery estimates are not guarantees. Delays may occur because of weather, carrier service interruptions, holidays, high shipment volume, routing issues, or other circumstances outside our reasonable control.

If an order is delayed or has not arrived, contact us within 7 business days after the expected delivery date so we can review the shipment status and, when appropriate, initiate or assist with a carrier inquiry.

For shipments that appear lost, missing, stalled in transit, or otherwise delayed beyond the expected delivery timeframe, Lathered Artisan will follow the applicable carrier's policies, procedures, investigation process, and timeframes for locating, tracing, declaring a package lost, and resolving claims. We may require the carrier's investigation or determination to be completed before issuing a replacement, refund, store credit, or other resolution.

If tracking shows that a package was delivered but you cannot locate it, check with household members, neighbors, building management, and your local post office or carrier. Contact us promptly so we can review available options. We may assist with available carrier inquiries or claims, but replacement or refund decisions will be made based on the circumstances, carrier information, order history, the carrier's findings, and applicable law.

If a package is refused, unclaimed, or returned to us for reasons other than our error, any refund will be issued only after the package is returned to and inspected by us. Original shipping charges, return-to-sender charges, and any reshipment charges may be deducted from the refund to the extent permitted by applicable law.

8. Order Changes and Cancellations

Orders may be canceled or changed only before they are marked as shipped. Because in-stock orders may ship as soon as 15 minutes after placement, contact us immediately at contact@latheredartisan.com or reply to your order-confirmation email if you need to request a cancellation or change.

For "Make it for me!" made-to-order items, cancellation requests must be submitted as soon as possible. Once production has begun, ingredients, supplies, or materials may have been purchased or used, and the order may no longer be eligible for cancellation, refund, or change.

We cannot guarantee that a cancellation or change request will be received or processed before shipment or before production begins. Once an order has shipped, our Returns, Refunds, Exchanges, Cancellations, and Delivery Issues Policy applies.

9. Contact Us

For questions about an order, shipping, tracking, processing times, or this Shipping Policy, contact us at:

Lathered Artisan
contact@latheredartisan.com
499 NM 333 Unit 1782
Tijeras, NM 87059

We reserve the right to update or modify this Shipping Policy at any time. The most current version will be posted on our website.

Thank you for choosing Lathered Artisan.